delay of trains today Belgium: How do you benefit from compensation?
Delayed trains
Belgium 24- You may be disappointed when you start your day by taking a late train.
Few people know this, but it is possible to take advantage of the compensation in some cases when your train is not on time delay of trains today. Here are the steps to follow.
And SNCB recorded in 2019 a total of 48000 compensation requests throughout the whole year, although 900000 people travel daily on Belgian railways.
So it is certain that some people who were eligible for compensation did not make a claim when they were entitled to it delay of trains today, since SNCB trains run on time in about 91.7% of the cases.
And regardless of the means you use to travel, you can submit a claim for compensation, whether for trips within Belgium or for cross-border trips.
Delay of trains today In which cases can the application be submitted?
The first rule to observe is to always keep track of your delays as well as your ticket, so that SNCB can verify that your train is indeed delayed.
where the compensation will be paid to your Mobil card, via voucher or directly to your bank account.
You will have a choice between these three options when you submit your application.
When your train is delayed for at least 60 minutes, you can get compensation equal to the total price of your train ticket.
But beware, SNCB will not compensate you if you have other options at the same time to reach your destination on time.
When you are the victim of frequent delays of at least 15 minutes over six months, you can also get compensation.delay of trains today.
delay of trains today For 20 delays, you get 25 cents per train ride.
And for ten delays of 30 minutes, you can get back 50% of the price of your ticket.
In this case, you can keep the Excel document and fill in the delays as you go.
What can prevent you from receiving compensation?
However, be careful and don’t delay in applying.
This must not be done more than 30 days after the delay, or after the six-month period following the last repeated delay.
In 80% of cases, the submitted application is accepted.
According to SNCB spokesman Mr. Timmermann’s explanation to our colleagues at HLN: “If this is not the case,
it is generally due to the fact that another means was still possible for this passenger or that the form was completed incorrectly.”
And Mr. Timmerman continued, in case another means of transport, such as Stib or Tec bus, causes you to lose your connection with the train, SNCB will not return the amount paid.delay of trains today.
Even if you don’t want to take advantage of the compensation,
you can always download a delay certificate that allows you to explain the situation to your employer or school, the spokesperson added.
“You have seven days after the delay to prove it to the employer/school”
delay of trains today.
